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Frequently Asked Questions

  • Can someone else report a financial crime for me?

    We prefer you to report the crime directly because you know the full details of the alleged offence. However, we understand there are certain circumstances, such as distress or personal safety, where reporting the crime yourself can be very difficult. In these circumstances you can report a crime through a trusted friend, family member or professional adviser.

  • How much information do I need to make a complaint?

    A complaint can initially be made without supporting documents. But documentation will be required before the matter can be formally assessed. If you have a suspicion a fraud may have been committed, you are welcome to submit it to us. (Further guidance can be provided at that stage.)

  • How long does an PSFU investigation take?

    Because the matters we investigate are very complex, often with many thousands of documents to examine, an investigation usually takes many months. Our targets are: Response to initial complaint: As soon as practicably possible. Investigation takes between 3 months to 12 months depending on the category assigned to the case.

  • Do I need to be a victim to make a complaint?

    No, anyone is able to make a complaint to the Special Fraud Unit.